side menu icon

Cookie FAQs


How much are Girl Scout Cookies?

Each box of Girl Scout Cookies is $5/$6 for gluten free and speciality varieties. Part of the proceeds help girls to impact their community and participate in other troop activities.

What cookie varieties does Girl Scouts of Hawai`i offer?

Girl Scouts of Hawai`i offers eight varieties of cookies: Do-Si-DoSamoasSavannah Smiles, TagalongsThin MintsTrefoils, S'mores and Toffee-tastic (gluten free). Girl Scouts get their cookies from Little Brownie Bakers.

When is Cookie Training?

For the 2017 Cookie Season, Cookie Entrepreneurial Training, for Troop Cookie Managers, Service Unit Cookie Managers and Troop Leaders, new and returning, will be held in October. Basic Cookie Training will be held in early November.

I’m a returning Cookie Manager. Do I have to sign the agreement form again?

Yes, the Cookie Manager Agreement Form must be signed every Girl Scout Cookie Season. ALL new and returning Cookie Managers must sign and submit the Cookie Manager Agreement Form by November 30, 2016. Troops will not be allowed to order Girl Scout Cookies without a signed agreement. (2017 cookie forms are now available online.)


What do I do if I run out of cookies at my booth site?

Troops that run out of cookies before or during their booth site can always pick up more cookies from the Cookie Buffer. The location of the Cookie Buffer for this season will be announced at a later date. The Cookie Buffer will be open on select days and times to be announced.

Troops should never abandon a booth site. The booth sites are published to the general public, so customers will be expecting the girls to be there.

Do I need to call or email before I come to the Cookie Buffer?

Troops on O`ahu may just come to the buffer. Neighbor Islands should contact their Service Center Representative to make arrangements.

Can I exchange my cookies for another flavor?

No. Cookie flavors cannot be exchanged.

What do I do with damaged boxes?

Damaged boxes of Girl Scout Cookies can be returned to the Cookie Buffer, in exchange for a good box of the same flavor. You will not be able to exchange the damaged box for a different flavor.

Can I return cookies to the Cookie Buffer?

No. Cookies cannot be returned to the Cookie Buffer once they have been signed out to a troop. Once a troop takes the cookies, they are financially responsible for them.

Do Cookie Managers enter buffer transactions into eBudde?

No, Council will enter all buffer transactions into eBudde. If you don’t see your buffer transaction(s) in eBudde don’t worry — Council is working on entering all of them.


What happens to the money raised via the Girl Scout Cookie Program?

All of the proceeds—every penny—from a local council’s cookie activities remains in the area where the cookies are sold.

“Cookie revenue” helps local councils:
• Recruit and train volunteer leaders for each troop/group
• Provide the financial assistance needed to make Girl Scouting available for all girls
• Improve and maintain camp and other activity sites
• Keep event/camp fees for all members to a minimum
• Sponsor special events and projects

What do I do with the cookie money that I’ve collected?

First, it is imperative that you deposit any money collected as soon as possible. It is suggested that you make a deposit each Monday, after a booth sale weekend.
Girl Scouts of Hawai`i has “cookie accounts” at both Bank of Hawaii and First Hawaiian Bank. Pre-printed deposits slips are available at the Girl Scout office or feel free to give the Product Department a call at 675-5529 to get the account number over the phone. DO NOT try to deposit your cookie money at one of these banks without the correct account number. Girl Scouts of Hawai`i has several accounts at these banks, so having the correct account number is ESSENTIAL.

Be sure to write your Name, Troop number and Service Unit Name on your deposit slip. If you don’t provide this information, it’s nearly impossible to tell what troop should get credit for this deposit and your troop will not receive credit for this deposit.

“Gift of Caring” donations should be deposited SEPARATELY from money collected for sales of cookies. Be sure to write “GOC” on your deposit slip if the money is for “Gift of Caring”. Hold on to your receipts. You may be asked by Council to provide the deposit receipts for proof of deposit. After you deposit the cookie money, be sure to log this deposit in eBudde.

Do Cookie Managers enter deposits made into eBudde?

YES! All of the cookie money deposits must be entered by YOU into eBudde under the DEPOSITS tab.

How do I log my cookie deposits in eBudde?

. Each troop is responsible for entering their own deposits into the “Deposits” tab in eBudde. Go to “Deposits” tab. Click “Add Deposit.” A green line will appear at the bottom.

1. Bank: Choose the bank in which you made your deposit.

2. Date: Enter the date you made your deposit.

3. Ref. Number: This is used for your reference. You can put anything you like here, or leave it blank.
Verified: Council will check this box once your deposit is successfully processed. It could take a week or so, but feel free to contact the Product Department if you have questions or concerns.

4. Amount: The total amount listed on each deposit slip. DO NOT combine deposits or separate deposit amounts. If the amount listed on the deposit slip does not match a deposit listed in your “Deposits” tab, it will not be verified.

5. Hit “Save” to save your work.

Do I have to write a receipt for every cookie sale?

All Girl Scouts selling cookies should make it a practice to offer receipts to the purchasing public. Receipt books are issued during Cookie Training. Additional books are available at the Girl Scout office.

What happens if a customer check bounces?

Bounced checks accepted for payment for cookies will be held against the account of the troop that accepted the check. This means that troop proceeds will not be paid until a replacement check is sent to Council, along with a $25 bank fee. Once payment is collected, including any fees, Council will credit the troop for the proceeds.  Checks should be made payable to:  The Girl Scouts of Hawai`i.


How do I earn rewards?

When earning rewards for your girls, it is important to understand how eBudde calculates. eBudde takes the numbers entered into the “Girl Orders” tab to calculate the reward level each girl has earned. In other words, if you have not entered all the cookies each girl sold correctly in the “Girl Orders” tab, you will NOT be able to order the correct reward prizes.

After you have entered all of the boxes sold under the “Girl Orders” tab, you are ready to earn rewards under the “Incentives” tab.

What is the cad/sr/amb. option?

Cadette/Senior/Ambassador Girl Scout troop/groups can choose to receive money, $.05 per box, in lieu of the individual reward prizes. The ENTIRE troop must consist of all Cadettes, Seniors and/or Ambassadors in order to exercise this option.

If your troop would like to select this option, please contact the Product Department.